1. Does the staff of The Phoenix speak English?
Yes, they speak English.

2. What time are check-in and check-out?
Check-in will be agreed with the customer with notice of at least 2 hours before arrival. The check-out at 10.30 AM.

3. If my arrival is very late in the evening. È un problema? Is a problem?
Absolutely not! We perform regularly late check-in, but we need to know in advance.

4. What services include prices?
Prices include breakfast and some free services including wireless Internet access.

5. What kind of breakfast is offered and at what time?
Breakfast is served from 8.00 to 10.00 in the morning, a large buffet offering croissants, homemade cakes, jams, cereals, biscuits, yoghurt, eggs, fruit.

6. There is an internet terminal for guests?
All the BB "La Fenice", including bedrooms, is covered by Wi-Fi.

7. Which services are the rooms?
All our rooms have private bathroom with shower and hairdryer, air conditioning, safe, mini-frigp and tv-sat. For more information on rooms click here.

8. Can I specify a particular room located (preferred floor, etc.)?
We'll do our best to accommodate special requests. We can not guarantee the location of the room, the plan or other specific requests made in the reservation because they are subject to availability, but we invite you to include any request during "Write details." Or more generally in the mail or by phone.

9. Our children traveling with us we have to warn you?
Yes Children under 6 years stay free in parents room. We offer the opportunity, if requested and at no extra cost to add a cot in the room. Additional beds are booked as not all the rooms you can enter them.

10. Usually the dog accompanies us in our journey, we leave it at home?
The small pets are welcome, but please advise us in advance.

11. How can I book from your website?
Reserving a room is very easy through our system Request Info

12. Our rates are per night, per room or per person?
Price per room, per night including breakfast, tax and service.

13. How do I get paid?
The bill is to check in before departure. Reservations must be guaranteed by sending the deposit of one night by bank transfer or 30% if it is a single night. The reservation service is free..

14. What are the terms of cancellation?
Cancellations can be made at least 7 days before arrival without charge penalty. Between the seventh and the second day will be charged the first night - 48 hours before arrival or in case of no show will be charged the full amount of the reservation.

15. There are additional costs to booking through your site?
There is NO CHARGE or service fee to use our reservation system.

16. Privacy?
196, June 30, 2003 The personal information requested at making your reservation, are collected and processed on computer media in order to satisfy the obligations under the contract concluded with the Client and will not under any circumstances and no title passed to a third company are not directly necessary for the conclusion of the service. Guarantee the respect of rules on the processing of personal data covered by the Privacy Code under LD. n. No 196 del 30 giugno 2003. 196 of 30 June 2003. Maggiori informazioni disponibili alla pagina Note Legali More information available at Legal Notes

17. And 'the privacy of my personal information?
The safety standards used to make personal and confidential information, including "firewalls" and the transmission of data through SSL (Secure Socket Layer), are the highest in the state of the art. Addition, specific techniques are used to protect such data from unauthorized access by third parties. They are, in any case, the guaranteed minimum security measures provided by the Privacy Code and subsequent amendments. More information available at Legal Notes